Scene Rep Summer 2019 – TUI

Working abroad as a Scene Rep you will be able to deliver truly memorable holiday experiences to the liveliest customers in the business. Our Scene Reps are outgoing, entertaining, bursting with enthusiasm and have plenty of stamina. Working hard day and night and living on adrenaline they are a hit with our liveliest customers in the business. TUI Group is one of the world’s leading leisure travel groups. But right now, we’re building a single customer facing team that will unite our airline, contact centre, overseas and retail service teams to accelerate our journey and deliver world-class service. Being part of this global team will provide opportunities for you to drive your career seamlessly across any of the customer facing teams.

What you will be doing

As a Scene Rep and our customer’s best mate whilst they are on holiday with us you will deliver exceptions value adding service encouraging them to rebook next year’s holiday now. With the ability to think on your feet and a fun, yet responsible attitude, you will be a natural leader who can be both tactful and diplomatic, you will investigate and implement creative new ideas in order to generate income and improve service. You will need to be tech savvy and a champion of social media. We will give you the technology and platform to communicate with your customers before they travel and whilst they are on holiday by utilising Facebook/Twitter. This will be both face to face and via social media, so the art of rapport building is a key attribute in this job.Being a Scene Rep is all about adding value through sales and by sharing your expert knowledge, top tips and entertainment to ensure our customers have the holiday of a lifetime. There are set daily and weekly tasks as well as dealing with the unexpected. You are fully empowered to resolve any problems – big or small – that our customers may have on the spot…how great is that?!Our standards are very high at Scene and we do have strict guidelines in place all of which are measured against sales and service targets. Sales being the key part of your role, you will be selling resort excursions, The Naughty Reunion event tickets and merchandise and possibly future holidays.

What we are looking for

• Confident communicator on an individual and group basis including your interpersonal skills• Demonstrable customer service experience working with a diverse range of customer profiles• Computer literate with basic skills and a good understanding of social media i.e. Facebook / Twitter• Experience of promoting services and products to customers and target based sales experience• Ability to thrive in a team environment • Confident and outgoing personality with ability to entertain large groups (without alcohol)• Resilient and flexible approach with the ability to respond to customer and company needs• Holder of a British/EU passport• Holds a UK bank account and National Insurance number• Resident in the UK for a minimum of the past 2 years• Educated to a minimum of standard GCSE or equivalent in Maths• Aged 18 years or over due to critical business reasons whilst working overseas

Working within TUI group

TUI UK&Ireland best known for the brands Thomson and First Choice, aims to be at the forefront of finding ways to improve and sustain all the markets and destinations we operate in. Over the past few years, we’ve been delighted to win some of the most sought-after tourism awards in the UK. TUI Group is one of the world’s leading leisure travel groups, with over 220 trusted brands in 180 countries and more than 30 million customers. Help make our customers smile and in return you’ll be rewarded with a competitive salary, pension scheme and some excellent potential of all year round working opportunities both overseas and in the UK. Additional benefits include free company accommodation plus reasonable utility bills provided, free flights to and from resort from a UK airport and generous holiday & flight discounts after 12 months. With an initial 6 month contract you will receive 1.5 days off per week, free emergency medical, accident and personal belongings insurance plus a full uniform is provided.

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