What happens during my induction course once I am recruited?

What happens during my induction course once I am recruited?

What happens during my induction course once I am recruited?
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Once you have been successfully accepted by a tour operator to work as a holiday rep you will normally have to complete a 2-4 week training course.  Normally the first half of the training will be conducted in the UK then the second half within the resort you are sent too. With some companies training can be conducted in the resort where you are sent too. During this time you will be trained on:

·         Health and Safety Audits

·         How to complete paperwork

·         How to conduct a welcome meeting/transfer speech

·         Organising entertainment and guiding excursions

·         How to deal with holiday makers and resolve complaints/queries

·         Information on the company you will be working for

·         Information on the resort you will be working in

·         Currency conversion and exchange rates

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