Holiday Rep Career Questions
The majority of the major tour operators provide you with the uniform free of charge. Some tour operators may ask you for money towards it. This is taken out in small sums from your first few pay packets.
The majority of tour operators do ask if you have a resort that you would prefer to work in. However, it is not always guaranteed that you will get placed there. They will take into consideration factors like speaking the local language, having a good understanding of lots of personal experience of the area, or having relatives/close friends living there.
Once your summer season is over and you have proved yourself as being a good rep, the tour operators will normally offer you winter work. Winter work can be either in a winter sun or ski resort if offered in the tour operators brochure. If you fancy coming home for the winter to see friends and family then they will normally offer you work somewhere within the company in the UK either in their offices or their travel shops until the next summer season starts again.
Yes a high number of tour operators recruit high season reps. High season reps are reps that are sent out to a busy resort in the height of the summer season to help the other reps already in resort. High season reps will normally go out to resort between July-September.
The tour operator will always provide you with accommodation. This can either be a room within the hotel that you are representing or shared accommodation with other reps. Shared accommodation is normally a villa with all the mod cons you may even be lucky enough to have a pool!!
No, the tour operator will provide you with the flights to your resort and back again at the end of the season. If for any reason you have to return back to the UK for an emergency before your season has ended, they will still pay for your flights.
This really depends on the tour operator you are working for to the contract they offer you. Some tour operators do not offer any paid holiday as you may be on a seasonal contract. Others will allow you a week off that you can either go back and visit the UK or stay within the resort.
Once you have been successfully accepted by a tour operator to work as a holiday rep you will normally have to complete a 2-4 week training course. Normally the first half of the training will be conducted in the UK then the second half within the resort you are sent too. With some companies training can be conducted in the resort where you are sent too. During this time you will be trained on:
· Health and Safety Audits
· How to complete paperwork
· How to conduct a welcome meeting/transfer speech
· Organising entertainment and guiding excursions
· How to deal with holiday makers and resolve complaints/queries
· Information on the company you will be working for
· Information on the resort you will be working in
· Currency conversion and exchange rates