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Career In Travel

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Entertainers are normally based in all inclusive and some of the larger hotels.  The overseas entertainers will be responsible for the day and evening activities and entertainment programmes.  As an entertainer you will have to meet the challenge of being a compere, DJ, singer, dancer, actor and comedian all rolled into one!

  • Organising both daytime and evening activities
  • Rehearse and stage hotel entertainment
  • Assisting in welcome meetings
  • Handling complaints and queries
  • Airport duties and coach transfers
  • Assisting other holiday reps
  • Educated to a minimum GCSE level
  • Entertaining experience
  • 1 years customer service experience
  • Able to work in a team

Are you a college student studying Travel and Tourism and need help?

Working in ski resorts are a fantastic way to spend your winter, that’s why every year hundreds of people work in the European Alps o other worldwide ski destinations.  Ski Reps are very similar to the Family Rep.  they will be the first point of contact for the guests and will deal with every aspect of their holiday.

  • Airport Transfers
  • Organising ski passes and equipment hire
  • Ski guiding
  • Resort administration
  • Organisation of ski activities
  • Snow clearing
  • Excellent communication and interpersonal skills
  • Sales experience
  • Ski/Snowboarding experience desirable but not essential with some companies
  • Able to speak a second European language is desirable but not essential

A day with a Ski Club Rep


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Course Provider: Holiday Rep E-Learning Diploma

Course Venue: All completed Online 

Course Price: Only £49.00 (normally £149) and includes your 17 course modules, final exam, certificate and optional unlimited recruitment help and support

Course Link: www.holidayrepdiploma.co.uk

Link to enrol: Click here to sign up

Quick Overview:

Holiday Rep Diploma course has a rating of 5 stars out of 5 stars. It’s a comprehensive course that is all completed online.  The course contains 17 great in-depth study modules which will fully prepare you for working as a Holiday Rep. There is also full recruitment help offered with a dedicated recruitment adviser and an Application Form Check and Send service.  With an extremely high success rate of helping people become Holiday Reps.

The OFFICIAL and most comprehensive Holiday Rep course online.  Recommended by Tour Operators!

Course Features

  • 17 Course Modules
  • 17 Revision Tests
  • Final Course Exam
  • Holiday Rep Diploma Certificate upon passing final exam
  • CV Design Service
  • Dedicated Course Tutor
  • Dedicated Recruitment Adviser
  • Holiday Rep Recruitment Manual
  • Latest Holiday Rep Job Board
  • Access to Tour Operator Application Forms
  • Application Form Check and Send Service
  • Latest News Noticeboard

Course Modules

  1. The history of the Holiday Rep position and Travel and Tourism industry
  2. Basic criteria needed to become a Holiday Rep and why
  3. Different types of Holiday Representatives
  4. A look at Tour Operators and a brief overview of the Travel and Tourism industry
  5. External factors that effect Travel and Tourism
  6. The importance of teamwork whilst working as a Holiday Rep
  7. An overview of normal Holiday Rep duties
  8. Importance of image and presentation of a Holiday Rep
  9. Legal responsibilities of a Holiday Rep
  10. A Holiday Reps responsibility to create a safe and healthy holiday
  11. Paperwork involved whilst working as a Holiday Rep
  12. Dealing with complaints
  13. The importance of customer service
  14. Welcome Meetings
  15. Basic selling skills
  16. Transfers and airport duties
  17. Currency conversion and liquidation

Compatibility

The Course can be taken on ipads, android tablets, iphones, android phones and different sized laptops and we found we were able to view and access the course perfectly.

Course Snapshots

Course Price: Only £49.00 (normally £149) and includes your 17 course modules, final exam, certificate and optional unlimited recruitment help and support

Course Link: www.holidayrepdiploma.co.uk

Link to enrol: Click here to sign up

Campsite couriers are employed by tour operators offering camping style holidays across Europe.  A campsite courier is very similar as a family rep, however you will also be responsible for Montage (putting up tents) and De-montage (taking down tents) as well as cleaning the guests accommodation.

  • Answering customers complaints and queries
  • Completing paperwork
  • Accommodation health and safety checks
  • Welcome meetings/selling excursions
  • Transferring guests to and from the airport
  • Guiding excursions
  • Montage & De-montage (Putting up and down tents)
  • Cleaning guests accommodation
  • GCSE in both Math’s and English Grade C or above (or equivalent)
  • 6-12 months customer service experience
  • Administration experience
  • Able to work in a team

Canvas Holidays courier Sarah talks about what it's like to be a campsite courier


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The Overseas administrators who work in the tour operators offices in resort are an important part of the overseas team.  Administrators ensure the smooth running of the overseas operation by providing essential administrative support to suppliers, senior staff, holiday reps and the office in the UK.

  • Preparing transfer lists
  • Co-ordinating hotel reservations
  • Dealing with medical cases
  • Dealing with guest complaints and queries by telephone
  • Organisation of promotional material for the holiday reps
  • Providing information and communicating with local suppliers & UK departments
  • Ensuring that resort paperwork is completed accurately and within deadlines
  • Formal qualifications such as GCSE’s grade C or above or equivalent, two in both English & Maths
  • Six months experience in an administration role
  • PC literate with Word and Excel skills
  • Fluency in the local language (Desirable but not essential)

Are you a college student studying Travel and Tourism and need help?

A transfer rep is somebody who mainly accompanies holiday makers to and from the airport and hotels.  A transfer rep is normally the first person the holiday maker sees to represent the tour company so must always be friendly and approachable.

During the coach trips down to the resorts you will be responsible for conducting a welcome talk that includes details of basic information about the resort, which drop offs you will be going to and how long the trip will last plus most importantly about when their welcome meeting will be conducted.

  • Transferring customers to and from the airport
  • Making sure that the guests are booking into their accommodation
  • Keeping guests occupied at the airport if there are any outgoing delays
  • Accompanying guests on day and night excursions
  • 6 months – 1 year customer service experience
  • Administration experience
  • Able to work in a team
  • An understanding of the local language is desirable but not essential

Are you a college student studying Travel and Tourism and need help?

There are many different names for this type of rep, young persons rep, Club 18-30 (Thomas Cook), Escapades Rep (My Travel), 2wenty’s Rep (First Choice), Club Freestyle Rep (Thomson) but they all basically do the same thing.

A young persons rep is somebody to make sure that groups of men and women aged between 18-35 have the time of their life on holiday.  Being this type of rep you would be guaranteed to be sent to the liveliest of resorts where sleep is a luxury.

  • No formal qualifications are needed
  • Holiday Rep Diploma is desirable.
  • Experience with dealing with people
  • Able to work in a team
  • Loads of confidence and enthusiasm
  • Plenty of stamina
  • Answering customers queries and problems
  • Completing paperwork
  • Poolside duties
  • Selling events/gigs, merchandise etc
  • Conducting welcome meetings/selling excursions
  • Collecting and balancing foreign money
  • Organising entertainment i.e. pool parties, bar crawls, party nights etc.
  • Transferring guests to and from the airport and hotels
  • Performing in cabarets which can be the odd song or even a striptease!!!

Meet the Club 18-30 Reps!

Are you a college student studying Travel and Tourism and need help?

Below are the Requirements and Responsibilities of a Childrens Rep and working overseas.

A Children’s Representative role is to entertain the younger guests on holiday.  A Children’s Representative may be required to work with children aged from babies up to young teenagers.  The most common age group that a Children’s Representative are required to work with are from four years of age up to early teens.

Some Tour Operators do recruit Nanny and Crèche positions for babies and infants.
A rep working within this role must have lots of energy and a natural affinity with children but they must also have the confidence to deal with adults as part of the role will also include a lot of interaction with the parents.

A Children’s Representative may also be known as a Kids Rep or Kids Activity Rep.   Tour Operators will normally require you to have a Childcare qualification or experience working with children.  In some cases a Childcare qualification may be overlooked if the position is to look after and entertain older children.  Some Tour Operators may even require you to have a paediatric First Aid Certificate.

  • Hold a NNEB or NVQ in Childcare or equivalent
  • At least 6 months-1 year experience working with children
  • A Travel & Tourism Qualification or vocational training such as the Holiday Rep Diploma is desirable.
  • First Aid Certificate
  • Highly imaginative
  • Able to work in a team
  • Organising daytime and evening activities
  • Supervising early suppers
  • Telling bedtime stories
  • Focusing on the health and safety of the children
  • Completing paperwork
  • Assisting in transferring customers to and from the airport and hotel
  • Assisting in the welcome meetings

A video about working as a Children's Rep with TUI

Are you a college student studying Travel and Tourism and need help?

Family Reps/Holiday Reps are also known as Customer Services Rep, Resort Rep, or Overseas Rep depending on the tour operator you work for but they all basically have the same role.

Being a Family Rep you would be looking after people of all ages including groups of families, small groups of men or women whilst they are on holiday.  To be this kind of rep you must be a peoples person who is confident with dealing with people at all levels and from all walks of life.

  • GCSE in both Math’s and English Grade C or above (or equivalent)
  • A Travel & Tourism Qualification or vocational training such as the Holiday Rep Diploma is desirable.
  • 6-12 months customer service experience
  • Administration experience
  • Able to work in a team
  • Answering customer’s queries/problems
  • Completing paperwork
  • Accommodation Health & Safety Checks
  • Accommodation Visits
  • Conducting welcome meetings/selling excursions
  • Collecting and balancing foreign money
  • Guiding Excursions
  • Transferring holiday makers to and from the airport and hotel

A video about working as a Holiday Rep with TUI

Are you a college student studying Travel and Tourism and need help?

There are many different roles of Holiday Reps employed by the Tour Operators.  Each Holiday Rep role is recruited to cater for specific products and services offered by the Tour Operators.

Holiday Rep / Family Rep

Holiday reps are also known as Customer Service Rep, Family Rep, Resort Rep or Overseas Rep depending on the tour operator you work for.  This rep position is responsible for looking after people of all ages whilst their on holiday.

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Club Rep / Young Persons Rep

A club rep is responsible for ensuring that groups of men and women between the ages of 18-30 have the time of their lives whilst on holiday.

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Children’s Rep

A children’s rep is responsible for looking after groups of children between the ages of 2-12.  Offering a range of fun activities, as well as ensuring their safety and well-being.

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Transfer Rep

A transfer rep, is a rep that accompanies the holiday makers too and from the airport and hotels.

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Overseas Administrator

The overseas administrators work within the tour operators offices within resort, ensuring the smooth running of the overseas operation.

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Overseas Entertainer

Entertainers are normally based within all inclusive and some larger hotels.  It is the entertainers job to provide both day and night entertainment for the hotel guests.

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Camp Courier / Campsite Rep

Camp couriers are employed by tour operators offering camping style holidays abroad.  A camp courier is very similar to that of a family rep.

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Ski Rep

Ski reps are very similar to family reps but based within a winter ski resort.

Read More

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